Frequently Asked Questions

Orders and Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), debit cards, and other options available at checkout.

How can I track my order?
Once your order is shipped, you will receive an email with the tracking code and instructions to follow your delivery.

Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. Orders that have already been shipped cannot be modified.

Shipping and Delivery

What is the delivery time?
Delivery time varies according to your location and will be informed during checkout. Generally, deliveries are made within 7 to 15 business days.

Do you ship internationally?
Yes, we ship to several countries. Rates and delivery times will be automatically calculated at checkout.

How much is shipping?
Shipping cost is calculated based on your zip code and product weight. You will see the exact amount before completing your purchase.

Returns and Exchanges

What is your exchange policy?
You have 30 days from receipt to request an exchange or return, provided the product is in perfect condition, unused, and in its original packaging.

How do I request a return or exchange?
Contact our support team via email with your order number and the reason for your request.

Who pays for return shipping?
In case of defect or shipping error, we cover the costs. For exchanges due to personal preference, shipping is the customer's responsibility.

Products

Are the products authentic?
Yes, all our products are 100% authentic and purchased directly from authorized suppliers.

How do I choose the right color?
Each product has color swatches and detailed descriptions. If in doubt, our team is available to help.

Do products have a warranty?
Yes, all products have a warranty against manufacturing defects as specified in each item's description.

Account and Privacy

Do I need to create an account to purchase?
It's not mandatory, but creating an account makes it easier to track orders and make future purchases.

Is my data secure?
Yes, we use encryption technology to protect all your personal and payment information.

How do I contact support?
You can contact us via support email or through the contact form available on the website.